Frequently Asked Questions
Here is a little more about how we operate. Got more specific questions? Fell free to get in touch.
What services does JEDCO Power provide?
We supply reliable electricity generation, transmission, and distribution services across South Sudan, ensuring both residential and commercial customers receive safe and uninterrupted power.
How do I apply for a new electricity connection?
You can apply by visiting our office or submitting an online request (via the contact form). We’ll guide you through paperwork, inspection, and installation. The process usually takes a few days once everything is submitted.
What are your current electricity tariffs?
Tariffs vary depending on customer category (residential, commercial, industrial). Please check our “Tariffs & Rates” page or contact us for updated details.
What happens if there is a power outage?
Our teams work immediately to identify the cause and restore power safely. You can report outages through our hotline or via our website.
Do you offer emergency support?
Yes, our emergency response team is available 24/7 to handle urgent faults and repairs quickly and safely.