Frequently Asked Questions
1. Electricity Affordability
A: JEDCO uses the tariffs set by the Council of Ministries, which is used to regulate the South Sudanese Electricity Corporation (SSEC). However, since the EZRA group approved the 20% tariff reduction for bulk power purchases, the same discount is now also applied to residential customers and governmental institutions. This discounted fee structure will remain in effect until further instructions are communicated. While the tariff is set in USD, customers pay in the South Sudan Pound equivalent, as set by the Central Bank exchange rate.
A: There are currently two ways you can recharge your electricity:
- We use a prepaid metering system. The customer purchases an electricity token for the amount for they need upfront from a sales center.
- The customer may also pay the JEDCO energy sales bank account and bring the deposit slip to collect their token.
A: Please see the table below to understand how tariffs are calculated.
|Tariff Type||Previous price||Latest price|
|Domestic customers: For consumption up to 100KWh per month||0.395USD/KWh||0.316USD/KWh|
|Domestic customers: For consumption above 100KWh per month||0.420USD/KWh||0.336USD/KWh|
A: JEDCO charges customers in SSP using the Central Bank exchange rate. The US Dollar is used because all the materials needed for the extension of MV line, transformers, LV line extension, and energy meter connections are brought in from abroad and this is paid in foreign currency, mainly USD. JEDCO charges the customer the labour cost in SSP, while the material cost is in USD.
A: According to a study conducted by JEDCO, there are many benefits to changing to an electricity connection. One of the biggest reasons is the cost implications, as now the electricity tariff is more affordable than the cost of the fuel needed to run generators. Generators can also be loud and are often more expensive to run, so maintenance and running costs must also be considered. If you have an electricity connection, you will pay a monthly bill in SSP and there are no additional maintenance costs, or loud noises to disturb you.
A: There are two types of responsibilities for damages caused by faulty electrical circuits. If there is a problem with the electrical circuit up to the meter connection and including the breaker, then JEDCO is responsible.
A customer is liable for problems starting at the outgoing cable, which runs from the meter to the customer’s premises and this includes the internal installation at the customer premises.
If there is any damage caused by the component’s JEDCO handles, then the power utility is liable.
Similarly, any damage on the customer’s side is the responsibility of the customer.
A: All JEDCO lines are professionally and expertly installed. These connections are also out of reach as they are on the top of the electricity pole, so this is unlikely to electrocute anyone. But you can get electrocuted if you touch JEDCO’s 33kV line bare conductor with a long stick. People also need to know that it is dangerous to build a house under the power lines without keeping to the required clearance from the line.
A: The responsibility lies with the person or company who did the installation - if JEDCO did the installation, then it is our responsibility. However, most of the time these incidents occur when the customer does the internal installation. To avoid accidents, we advise our customers to only use professional and properly accredited experts.
Customers must also consult with JEDCO before they start any construction or building work to avoid future accidents.
A: With such accidents, it is the responsibility of the driver who crashed into the pole.
A: The government of the Republic of South Sudan received a grant from the African Development Bank (AfDB) to rehabilitate the old distribution network. However, this rehabilitated network did not reach all areas of Juba town.
Currently, the customer has to request an electricity connection and in certain cases, if the house is too far from established poles, then the customer has to pay the initial costs to erect extra poles to expand the network. JEDCO will cover all the operational and running costs. If there is any grant that covers these initial costs, then JEDCO will accept this as payment.
A: No, we do not offer a monthly payment plan for these costs. The customer has to settle the payment in full after receiving the quotation.
However, we offer an optional instalment payment method for those customers who cannot settle the payment at once.
A: One pole can connect a maximum of eight customers. Neighbours can share the cost of setting up poles.
A: When a customer pays for a pole to expand the network, they do not own the pole, instead JEDCO has ownership of it. This is because the utility company has the responsibility to carry out operational work on the network. The customer buys the pole to facilitate an electricity connection reaching their house, but the pole belongs to JEDCO.
A: JEDCO follows international standards and safety guidelines.
A: We receive on average between 50 - 150 applications per day. The timeframe for connections vary, connections that require a LV extension take longer - this takes on average about two weeks to complete.
Connections that don’t require an extension, take on average a week to get connected.
A: All the money collected from customers for electricity consumption is deposited into an Escrow Account, that is controlled by the Ministry of Energy and Dams and JEDCO’s board of directors. The money goes to the operation of the electricity network and this includes the:
- Payments of the network operators
- Operation and maintenance of the network and equipment
- Maintenance of the generator and fueling
A: All JEDCO offices are open Monday to Saturday
The emergency and call management team are available Monday to Sunday until 21h00.
A: You can get in touch with the head office or one of the service centres.
JEDCO head office
EZRA compound, Hai Jebel Munuki Garden No.18, Juba
Opposite the Wunbor Petrol Station
Inside the South Sudanese Electricity Corporation (SSEC) Compound, near the migration office
Near the Gudele Police Station, Block 9
Behind the MCC building, near the Minratalata Medical Complex
Phone: +211924003703 / +211924003702
Alternatively, call one of our service centres on: