Jedco Customer Services

Customer Support

Our customer service centers and Head Office are open every day for our customers convenience. We are constantly looking for state of the art technology to help improve our customer service, such as bank payment systems which are easier and often more convenient. 

Electricity tokens are for sale at the following locations:

  1. JEDCO head office
    EZRA compound, Hai Jebel Munuki Garden No.18, Juba
  2. Gumbo-Sherikat
    Opposite the Wunbor Petrol Station
  3. Juba Town
    Inside the South Sudanese Electricity Corporation (SSEC) Compound, near the
    Migration office
  4. Gudele
    Near the Gudele Police Station, Block 9
  5. Nimratalata
    Behind the MCC building, near the Minratalata Medical Complex
  • All JEDCO offices are open during business hours, Monday to Saturday:

    08h30 – 13h00

    14h00 – 17h00

  • The emergency and call management team is available until 21h00, Monday to Sunday.

    Call Centre Numbers:  +211924003700 / 03 / 04 / 05 / 02

JEDCO’s Support Services

SERVICE DELIVERY TIMELINE

Resolution of Technical Compliant8 Hrs
Notification of Planned Outage3 Days
New Single Phase Connection7 Days
New Three Phase Connection15 Days
Meter Relocation7 Days
Meter Change7 Days
Meter Reconnection7 Days

 

Open chat
Need Help ?